Help Center

Ordering

How to Place an Order

How do I order from your site?

How to Order a Gift Hamper

How do I order a Gift Hamper?

I want to include a gift card message with the hamper. How do I do this?

I want to buy a hamper but have it sent to the recipient. Can I do this?

I want a hamper sent to the recipient, and other products sent to me. How do I do this? Can I do it in the one order?

Can I create a custom eco hamper?

Track an Order

Can I track my order?

My order hasn't arrived. What should I do?

Payments

Payment Options

What payment options are available?

What is Shopify Payments?

How do I choose to pay with Shopify Payments?

How do I make a payment through PayPal?

Do I need a PayPal account?

What is Afterpay?

Does it cost anything to use Afterpay? What's the catch?

Payments General

How do I apply a promotional code?

Do your prices include GST (Goods and Services Tax)?

Security

Is it safe to purchase from your site?

What do you do with my personal information?

Shipping

Shipping and Dispatch Times

When will my items be dispatched?

How long will it take for my parcel to arrive?